Last updated: 21 Feb 2025

Delivery Options:

– Portugal (Mainland)

• Standard Delivery: 3-7 business days

• Express Delivery: 3-4 business days (not available at the moment)

– Portuguese Islands (Azores and Madeira)

• Standard Delivery: 5-8 business days

• Express Delivery: 3-6 business days (not available at the moment)

– European Union

• Standard Delivery: 6-10 business days

• Express Delivery: 5-7 business days (not available at the moment)

– International Shipping

• North America: 10-20 business days

• Asia: 10-20 business days

• Rest of World: 10-20 business days

Taxes and Duties

– Value Added Tax (VAT)

• Portugal: 23% VAT is not included in displayed prices and will be calculated at checkout

• European Union: VAT rates vary by country and will be calculated at checkout according to your delivery address

• Outside EU: Prices are shown excluding VAT

– Import Duties and Taxes

For deliveries outside the European Union, please note:

• The recipient is responsible for all import duties, customs fees, and local taxes

• These charges are not included in our shipping fees or product prices

• Payment of these charges is necessary to release your package from customs

• The amount varies by country and we cannot predict these charges

• We recommend checking with your local customs office for detailed information about import fees

Order Tracking

• Tracking information will be emailed once your order ships

• Track your order on aiozy.com using your order number

• International orders may experience additional delays due to customs processing

Shipping Restrictions

• We ship to most countries worldwide

• Some restrictions may apply to certain products

• Delivery times may be extended during peak seasons or holidays

• Remote areas may require additional delivery time

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 48 hours of the expected delivery date.

Contact Information

For shipping-related inquiries:
[email protected]

Note: Shipping rates and delivery times are estimates and may vary based on location and circumstances beyond our control.